KERNS TECH SOLUTIONS

Privacy Policy

How Kerns Tech Solutions, LLC collects, uses, and protects your information.

Effective date: November 13, 2026

This Privacy Policy explains how Kerns Tech Solutions, LLC ("Kerns Tech Solutions," "we," "us," or "our") collects, uses, and protects information when you visit kernstechsolutions.com, contact us, work with us as a customer, or use any mobile or desktop application we publish (our "Apps"). Together these are our "Services."

Information we collect

Information you give us

  • Contact details such as your name, organization, email address, phone number, and the contents of messages you send us.
  • Project and billing information such as site addresses, equipment requirements, quotes, invoices, and payment records needed to provide our services.
  • App account information, if an App asks you to create an account, such as your name and email address.

Information collected automatically

  • Website. This website does not use advertising or tracking cookies and does not run third-party analytics. Our hosting provider (Cloudflare) processes standard technical information such as IP address, browser type, and pages requested in order to deliver and secure the site, and may keep it in server logs for a limited time.
  • Apps. Our Apps collect only the information needed for their features to work, as described for each App below. We do not use App data to track you across other companies' apps or websites.

IEM Rack for Mac

IEM Rack is a macOS app for monitoring and controlling Audio-Technica in-ear monitor transmitters. IEM Rack does not collect, transmit, or share any personal information with Kerns Tech Solutions or anyone else.

  • No accounts, analytics, ads, or tracking. The app has no sign-in and contains no analytics, advertising, or crash-reporting services.
  • Local network only. IEM Rack communicates directly with the wireless transmitters on your local network that you add or that it discovers there. It does not connect to the internet or to our servers.
  • Data stays on your Mac. Settings, saved shows (frequencies, channel names, and transmitter settings), activity logs, and any Wireless Workbench files you open are stored only on your Mac, in your Documents and Library folders. You can delete them at any time by deleting the "IEM Rack" folders in ~/Documents and ~/Library/Application Support.
  • Built-in interface. The app's interface runs on a private connection inside your Mac (127.0.0.1) that other devices cannot reach.

If you email us for IEM Rack support, we use what you send only to help you, as described in this policy.

How the contact form works

The contact form on this website does not send information to our servers. When you press "Send message," your device opens your own email app with a pre-filled message addressed to us. We receive your information only if you choose to send that email.

How we use information

  • To respond to inquiries and provide quotes, installations, support, and training.
  • To operate, maintain, and improve our Services and Apps.
  • To send invoices, receipts, and service-related messages.
  • To protect the security of our Services and comply with legal, tax, and accounting obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

How we share information

We share information only as needed to run our business, with:

  • Service providers that act on our behalf, such as email (Google Workspace), website hosting (Cloudflare), accounting and payment processing, and equipment suppliers when shipping is required for your project. They may use the information only to provide services to us.
  • Legal and safety recipients when required by law, or to protect the rights, property, or safety of our customers, our company, or others.
  • A successor business if Kerns Tech Solutions is involved in a merger, sale, or transfer of assets, subject to this policy.

Data retention

We keep information only as long as needed for the purposes above, including to meet tax and accounting requirements. Inquiry emails that do not become projects are typically deleted within two years.

Security

We use reasonable administrative and technical safeguards, including encrypted connections (HTTPS) and access-controlled accounts with multi-factor authentication. No method of transmission or storage is completely secure, but we work to protect your information.

Your choices and rights

You may ask us to access, correct, or delete personal information we hold about you, or to delete an App account and its associated data, by emailing zach@kernstechsolutions.com. Depending on where you live, you may have additional rights under applicable law. We will respond within 30 days and will not discriminate against you for exercising your rights.

Children's privacy

Our Services are intended for organizations and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date above.

Contact us

Kerns Tech Solutions, LLC
Ankeny, Iowa, USA
zach@kernstechsolutions.com